Last Updated: September 16, 2026
01General Policy
At invited.wedding, we strive to ensure that your digital invitations are perfect for your special day. Since our product is entirely digital, we have a strict set of criteria under which refunds are issued.
Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Approved refunds are issued through Paddle to the payment method you used at checkout.
02Eligible Reasons for a Refund
We will issue a refund only if there is a verifiable technical issue with the invitation on our end. This includes:
- Unauthorized Device Limits: If your invitation's device limit is reached too quickly due to unauthorized or malicious requests outside of your control.
- Display Issues: If there is a fundamental issue with the invitation itself, such as images failing to display correctly, broken functionality, or severe layout glitches that we cannot resolve in a timely manner.
03Non-Refundable Circumstances
Please note that under the following conditions, your purchase is strictly non-refundable:
- If the refund request is made more than 3 days after the date of purchase.
- If the wedding event date has already passed.
- Change of mind after the invitation has been published.
04Refund Processing Time
If your refund request meets the eligible criteria, the refund will be processed within 7 days of the approval of your request. Refunds are issued through Paddle to your original payment method, and we will keep you updated via WhatsApp or email. Depending on your bank or card provider, it may take a few additional business days for the refund to appear on your statement.
A refund may be full or partial (for example, a refund of a plan upgrade only), and the refunded amount includes any tax that was charged on it.
05How to Request a Refund
To request a refund, please first log in to your account and submit a request via the My Invitations page by selecting Request refund from the invitation's menu (which is visible for up to 3 days after your purchase). Alternatively, you can contact us via WhatsApp or email us at contact@invited.wedding. Your request must include the following details:
- Your Full Name
- The Plan you purchased
- The specific URL of your digital invitation
- A brief, clear reason for your refund request, detailing the issue you are facing.