Return and Refund Policy

Last Updated: July 28, 2026

1. General Policy

At invited.wedding, we strive to ensure that your digital invitations are perfect for your special day. Since our product is entirely digital, we have a strict set of criteria under which refunds are issued.

2. Eligible Reasons for a Refund

We will issue a refund only if there is a verifiable technical issue with the invitation on our end. This includes:

• Unauthorized Device Limits: If your invitation's device limit is reached too quickly due to unauthorized or malicious requests outside of your control.
• Display Issues: If there is a fundamental issue with the invitation itself, such as images failing to display correctly, broken functionality, or severe layout glitches that we cannot resolve in a timely manner.

3. Non-Refundable Circumstances

Please note that under the following conditions, your purchase is strictly non-refundable:

• If the refund request is made more than 3 days after the date of purchase.
• If the wedding event date has already passed.
• Change of mind after the invitation has been published.

4. Refund Processing Time

If your refund request meets the eligible criteria, the refund will be processed within 7 days of the approval of your request. It will be coordinated via WhatsApp or email to issue the refund via bank transfer.

5. How to Request a Refund

To request a refund, please first log in to your account and submit a request via the invitations page by clicking the Refund button (which is visible for up to 3 days after your purchase). Alternatively, you can contact us via WhatsApp or email us at contact@invited.wedding. Your request must include the following details:

• Your Full Name
• The Plan you purchased
• The specific URL of your digital invitation
• A brief, clear reason for your refund request, detailing the issue you are facing.